Last updated : November 6, 2026

Delete your MobiSoins account and data

This page explains how to request deletion of your account in the MobiSoins app, published by MobiSoins Inc. (Montreal, Quebec), and of the data linked to it.

The process is the same for every account type (Patient, Nurse and Organization), on Android and iOS. You don’t need to reinstall the app to make a request.

At a glance

Two ways to request deletion: in the app, or by email to info@mobisoins.com.
Your account is deactivated immediately and permanently deleted after 30 days.
During those 30 days, you can cancel the deletion by signing back in.
Only the visit and payment records the law requires are kept (7 years), without your name.

Method 1: in the app

Open the MobiSoins app and sign in to the account you want to delete.
Tap the "Account" tab, at the bottom right of the screen.
Tap your profile (or "Personal information").
Scroll to the bottom of the screen and tap "Delete account".
Confirm twice: tap "Delete account", then "Yes, delete my account".

Your account is then deactivated and you are signed out. A message confirms that the account is scheduled for deletion.

Method 2: by email, without the app

Email info@mobisoins.com with the subject "Account deletion".
Send it from your account’s email address. Include your name and account type (Patient, Nurse or Organization). If you signed up with a phone number, include that number.
To protect your account, we verify your identity before acting, for example by asking you to confirm a code. We will never ask for your password.
Once verified, we start the deletion and confirm it by email. The same 30-day period applies.

Before you delete your account

Booking in progress: complete or cancel it first. The app refuses deletion while a visit is in progress.
Nurses: while your earnings are on their way to your bank account, deletion is blocked. It becomes possible as soon as the money arrives, so you always get paid.
Copy of your data: you can download a copy before you leave. In the "Account" tab, tap your profile, then "Export my data".

What happens next

Day 0: Your request is recorded, your account is deactivated and you are signed out.
Days 1 to 30: You can change your mind: sign back in and the deletion is cancelled automatically.
After 30 days: Your account and data are permanently deleted or de-identified. This step cannot be undone. You can create a new account afterwards if you wish.

Data we delete

After the 30-day period, we delete:

Your sign-in account: name, email address, phone number, password and link to Google or Apple.
Your profile and saved addresses: including their GPS coordinates.
Your health profile (patients): deleted in full: allergies, conditions, medications and care needs.
Your location data: last known location and real-time visit tracking data.
Your messages: conversations exchanged in the app.
Your photos and documents: profile photo and, for nurses, ID and licence documents.
Your audio recordings: safety recordings made from the Safety Centre.
Your payment data: your customer profile and saved cards with our payment processor, Stripe. For nurses: the Stripe Connect payout account and the bank account linked to it.
Your organization profile (Organization accounts): organization name and the contact details of the person in charge.

Data we keep

Visit and payment records (date, service, amount, receipt): kept for seven (7) years to meet our tax, accounting and care-record obligations. They are de-identified: your name and notes are removed. They are used for these legal obligations only.
Stripe keeps its own transaction records, as the law requires, under its own rules.

Questions

For any question about deleting your account or about your other rights (access, correction, portability), email our privacy officer: info@mobisoins.com.

To learn more, read our privacy policy.